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I'm really regretting buying a Tesla. We've been having some problems with its computer, and we had another service appointment today, where they made a recommendation that was going to cost a lot of money, so I said I'd like to think about it first (and talk to co-owners), so I went home (with the car, and a "plan" about how I was going to communicate my thoughts).
Now when I try to use the Tesla app to monitor my vehicle, it tells me that it's in service, and does not give me the usual options for messing with the car.
When I called to complain, the voice response recognized my phone number and put me straight to a survey of "how satisfied are you" (I pressed 1). I had to call from a completely different phone number that they've never heard of. Then I got voicemail. So I complained in voicemail, and I also put a message in the app, so hopefully they will release our car from electronic jail. I imagine we'll be able to drive it if we get in and try to do that. The switching to the "in-service" mode happened after I got home.
Now when I try to use the Tesla app to monitor my vehicle, it tells me that it's in service, and does not give me the usual options for messing with the car.
When I called to complain, the voice response recognized my phone number and put me straight to a survey of "how satisfied are you" (I pressed 1). I had to call from a completely different phone number that they've never heard of. Then I got voicemail. So I complained in voicemail, and I also put a message in the app, so hopefully they will release our car from electronic jail. I imagine we'll be able to drive it if we get in and try to do that. The switching to the "in-service" mode happened after I got home.
